Shipping policy

Shipping Policy

Welcome to SoleStrideUK !

We are delighted that you have chosen to shop with us. Below, you'll find all the essential details about our shipping policy. Please read through it carefully to understand our shipping practices and your responsibilities as a valued customer.

Shipping Locations

We proudly ship to most countries around the globe. However, certain locations might be restricted due to shipping carrier limitations or customs regulations. If you have any questions about our ability to ship to your location, please contact us at support@solestrideuk.co.uk .

Processing Time

Order Processing: Orders are typically processed within 2 business days. This includes order verification, tailoring, quality checks, and packaging.
Processing Delays: During high-volume periods (e.g., holidays, special sales), processing times may be extended. We appreciate your patience during these times.

Shipping Time

Standard Shipping:

United States: 10-12 business days
Canada: 10-12 business days
Europe: 7-10 business days
Australia & New Zealand: 10-15 business days
Rest of the World: 15 business days

Note: Shipping times are estimates and may vary due to external factors such as customs delays, holidays, or weather conditions.

Shipping Rates

Standard Shipping: Free

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your shipment at https://solestrideuk.co.uk/apps/track123 or the carrier's website.

Customs, Duties, and Taxes

SoleStrideUK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Stolen Packages

SoleStrideUK is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered and you have not received it, please contact the shipping carrier to file a claim.

Shipping Address Errors

Please ensure that your shipping address is correct before placing an order. Solestride is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have made an error, please contact us immediately at support@solestrideuk.co.uk and we will do our best to assist you.